Return OptionsUpdated 2 months ago

Contact Hempvana Support and request a prepaid FedEx label. Simply print and affix the label to your package and drop it off at any FedEx location. A $9.99 return shipping charge will be automatically deducted from your refund upon printing this label.

OR

Return on your own via FedEx, USPS, or any other traceable method and receive a full product refund.  We encourage you to insure your package.

Return Unopened Package:

If you've received an unwanted/unordered package or changed your mind, kindly refuse the unopened package upon receipt (return to sender). Make sure to inform us. 

Damaged Order:

Apologies for the inconvenience caused by the condition in which your order was received. Please fill out the contact form and include an image of the damage. 

Please Send Returns to:

Hempvana Returns Dept.
700 Indian Springs Drive
Lancaster, PA 17601

• All returned products must be in original product packaging and include all original parts.
• No refunds will be issued until we receive your product in our warehouse.  
• To ensure return accuracy, include your packing slip and check off the box on the back with your reason for return.